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BigCash user wallets are divided into 3 parts:  

a) Unutilized Wallet: This wallet reflects the amount deposited in your wallet by you for participating in the games. This wallet is designed for you to enable participation in the games and therefore cannot be withdrawn. 

b) Bonus Wallet: The bonus amount is credited to this wallet. This wallet is designed for you to enable participation in the games and therefore cannot be withdrawn. 

c) Winning Wallet: The wallet reflects the amount won by the user by participating in cash games and the amount in this wallet can be withdrawn.
 

Yes, the winning amount is immediately credited to your wallet. In case of a technical glitch, it may take up to 24 hours for the money to reflect in your wallet.

Usually, the winning amount gets reflected instantly. But at times due to technical glitches, it takes a maximum of 24 hours to reflect the winning amount to your BigCash wallet

In case, the processing times exceed then please contact us through Customer Chat support available on the app.
 

Usually, the deposit amount gets transferred to your wallet instantly after the deposit. In some cases, due to some technical issues, it may take up to 24 hours for the money to reflect in your wallet. If the transaction has failed, the money is reversed to the source. However, if the balance is deducted and does not reflect in the wallet for more than 24 hours then it will be reversed back to the source account within 5-7 working days. 

Viewing your transactions is very simple:

• Go to the menu by pressing the button present at the left top corner of the home screen of the BigCash app.
• Now go into transactions.
• Now you can see all your transaction history. 

Usually, the bonus amount gets reflected instantly in the Bonus wallet if you have fulfilled the criteria for getting the bonus. But at times due to technical glitches, it takes a maximum of 24 hours to reflect the bonus amount to your BigCash wallet

In case, the processing times exceed, then please contact us through the Customer Chat support.